Customer Success Representative

📋 Description

• Build long-term, value-based relationships with decisionmakers and influencers to understand the
• Manage overall customer metrics, including usage data, health indicators and renewal dates to align
• Evaluate product and portal adoption maturity level to address roadblocks and provide best
• Construct and implement a customer success plan across all steps of the lifecycle, setting
• Recognize opportunities for expansion based on knowledge of the Brightspeed portfolio, partnering
• Implement revenue management practices driving accountability and goal alignment, revenue retention

🎯 Requirements

• 7+ years customer success or account management experience
• Bachelor's Degree or equivalent work experience
• Experience with complex, Fortune 500, multi-divisional, international customers
• Comfortable presenting, consulting, and advising at C-level and other executives
• Assertive verbal and written communications skills with ability to build strategic relationships
• Ability to work closely with the customer and effectively negotiate directly with the customer and

🎁 Benefits

• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits
• Paid time off