Customer Success Representative (Brilliant Harvest)

📋 Description

• Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained
• Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their
• Create release notes, video tutorials, and training content to drive product utilization
• Deliver engaging product demos and onboarding sessions in person and online
• Gather feedback from the field to inform product improvements and capturing of bugs
• Collaborate with Product and Sales teams to ensure retention and growth within key accounts

🎯 Requirements

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech
• Ability to relate to both dealers and farmers and understand the realities of their day-to-day
• Strong communicator and natural presenter — clear, confident, and approachable
• Organized and proactive — follow through and love seeing customers succeed
• Naturally good at tech and excited to help non-tech users get comfortable with it
• Confident leading the content creation of tutorials, product videos, or documentation with the

🎁 Benefits

• Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience
• Remote-first role with a flexible work environment
• A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work
• A collaborative culture that values growth, learning, and impact
• Competitive compensation, ESOP, and benefits