Own the results of support, retention, and winback teams through their supervisors
Manage retention metrics end to end: churn rate, retention by cohort/product, save rate, lifetime
Own the refund rate and its drivers
Own the winback engine — offers, cadence, and results
Own CSAT and support quality — response times, resolution, tone
Build and own loyalty programs, referrals, and lifecycle plays to raise LTV

🎯 Requirements

5+ years in customer success, retention, or support leadership
2+ years leading other leaders (managing supervisors or team leads)
Owned retention, churn, or LTV as a metric and improved it, with data to prove
Scaled a support or CS team through growth
Comfortable working with data — churn cohorts, refund drivers, CSAT
Run a winback or save program and know ROI of offers

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot