Customer Success Sênior | Parcerias Estratégicas

📋 Description

• The Customer Success Senior professional will be responsible for managing strategic partnerships
• Manage strategic relationships with partners, ambassadors, and key stakeholders, ensuring
• Act as a consultative partner by monitoring results, identifying opportunities, and proposing
• Develop relationship plans and initiatives that strengthen partnerships and increase business
• Lead recurring meetings, business reviews, alignments, and follow-ups with partners.
• Support partners in the adoption of the platform and in improving outcomes for their customers.

🎯 Requirements

• The ideal candidate has experience in Customer Success, Customer Experience, or strategic
• Experience in Customer Success, Customer Experience, or relationship management roles within SaaS
• Experience working with technology solutions, CRM platforms, digital products, or e-commerce
• Strong communication and relationship-building skills with different customer and partner profiles.
• Consultative approach with the ability to understand business needs and recommend solutions.
• Good business understanding and interest in customer retention, marketing, and performance

🎁 Benefits

• Health insurance.
• Flexible meal and food benefits through Swile.
• Access to TotalPass wellness and fitness programs.
• Remote work model.
• Opportunity to work in a fast-growing technology environment with autonomy and collaboration.
• Professional growth through exposure to strategic partnerships and business development initiatives.