Customer Success Specialist

📋 Description

• Guide customers through migration to a modern SaaS platform.
• Lead onboarding sessions and customer training.
• Explain product value and new features to users.
• Monitor progress and address adoption blockers proactively.
• Deliver engaging training and create helpful docs.
• Build relationships with customer stakeholders during migration.

🎯 Requirements

• Minimum 2 years in a customer-facing role (CS, AM, Implementation, Training, or PS).
• Experience supporting SaaS products and software onboarding.
• Strong CS fundamentals: adoption, value realization, retention.
• Experience delivering product training or user documentation a plus.
• Familiarity with healthcare tech is a strong plus.
• Excellent communication; able to explain tech to non-technical users.

🎁 Benefits

• 1-year full-time contract.
• Fully remote with flexibility.
• Opportunity to contribute to healthcare tech mission.
• Work in a fast-growing, international software organization.
• Competitive compensation and benefits.
• Learning and professional development opportunities.