Customer Success Specialist [2644-128605]

📋 Description

• Own the end-to-end renewal process for assigned high-volume accounts, ensuring timely contract
• Manage the administrative side of the customer relationship, including processing amendments
• Assess, process, and accurately execute customer downgrade requests in alignment with policy
• Contribute to special projects and customer-facing initiatives such as targeted customer campaigns
• Facilitate customer calls and virtual meetings to support commercial execution and address customer
• Work daily with a team of CSMs to provide a unified experience. The CSM team will focus on adoption

🎯 Requirements

• 1-2 years of experience in a customer-facing role such as Account Management, Sales, Support, or
• Exceptional written and verbal communication skills; ability to manage high-volume email and chat
• Experience in retention and escalations; comfortable holding live customer calls.
• Absolute adherence to scheduled hours (North America Central Time).
• Prior Customer Success experience is highly preferred.
• Background in a B2B SaaS or tech environment is a plus.

🎁 Benefits

• Fully remote work arrangement
• HMO
• 13th-month pay
• Equipment provided
• Work Schedule: Mon-Fri, 10pm to 7am PHT or 8am to 5pm CST