Customer Success Specialist

📋 Description

• Key contact for clients; translate needs into actionable plans with sales.
• Become expert on Pelmorex Weather B2B products; identify upsell opportunities.
• Onboard, train and support Weather B2B clients; drive retention and growth.
• Communicate complex concepts clearly; manage project lifecycle for B2B solutions.
• Build relationships with clients and stakeholders; maintain thorough docs.
• Lead client meetings; monitor progress and optimize outcomes.

🎯 Requirements

• 2-5 years of client relationship experience
• 1+ year of data analytics and/or weather products experience
• Strong communication skills; translate technical language for non-technical stakeholders
• Strong analytical mindset and data-driven decision making

🎁 Benefits

• Flexible hybrid work environment
• RRSP retirement savings matching
• Personal spending account for well-being
• Summer hours; 17 paid days off; extra birthday day
• IDEAS team; inclusive and diverse culture