Customer Success Specialist

📋 Description

• Primary contact for customers after go-live and manage ongoing relationships.
• Manage a book of business on self-serve and Enterprise plans.
• Conduct regular check-ins to understand evolving needs and opportunities.
• Monitor account health, product adoption, usage trends, and success indicators.
• Perform onboarding and adoption support for new customers.
• Partner with the Implementation Team for post-go-live training.

🎯 Requirements

• Passionate about live streaming, content creation, video technology, and helping customers succeed.
• Focused on measurable results such as customer satisfaction, retention, and upsell.
• Efficiently manages multiple accounts with strong time management.
• Strong phone, written, and verbal communication skills with excellent presentation.
• Adaptable and flexible to evolving customer expectations and industry trends.
• Proficient in analyzing customer data and KPIs to assess account health.

🎁 Benefits

• Competitive cash compensation and equity packages.
• You will report directly to our Chief Revenue Officer.
• A commitment to professional development and mentorship in your career.