Customer Success Specialist

📋 Description

• Guide users through migration, onboarding, and training processes for a modern SaaS platform
• Build trusted relationships and solve challenges for customers during adoption
• Collaborate with internal teams to ensure smooth migration and ongoing success
• Support customers through critical technology transitions in an international remote-first team
• Contribute to customer satisfaction, retention, and continuous improvement

🎯 Requirements

• Minimum 2 years in a customer-facing role (Customer Success, Account Management, Implementation
• Experience supporting SaaS products, onboarding, migrations, or technology adoption
• Strong understanding of customer success principles: adoption, value realization, relationships
• Experience delivering product training and creating user documentation
• Familiarity with healthcare tech, clinical workflows, or operational software environments is a plus
• Clear communication, strong presentation/facilitation skills, and ability to explain technical

🎁 Benefits

• 1-year contract
• Fully remote work environment with flexibility
• Opportunity to work within a healthcare technology mission
• Join a fast-growing, international software organization
• Competitive compensation and benefits package
• Learning and professional development opportunities