Customer Success Specialist

📋 Description

• Serve as primary point of contact for enterprise customers, owning all communication via email
• Manage day-to-day shipment operations for enterprise accounts
• Collaborate cross-functionally with Sales, Account Management, Carrier Operations, and leadership
• Own weekly account data metrics and key SLAs, ensuring accuracy and continuous improvement
• Identify and help implement new products, processes, and initiatives to support customer growth and
• Build, document, and champion processes and SOPs to support transition of daily tasks to offshore

🎯 Requirements

• Bachelor’s degree strongly preferred
• 3–5 years of experience in transportation and/or logistics
• Strong customer support and customer satisfaction experience
• Excellent written and verbal communication skills
• Ability to think on your feet and solve problems analytically
• Comfort working in a fast-changing environment with shifting priorities

🎁 Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Flexible paid time off (PTO) and paid holidays
• 401(k) plan
• Employee assistance program (EAP)
• Opportunities for professional growth and career development