Customer Success Specialist

📋 Description

• Handles all operational aspects of creating renewal quotes for customers and owns the communication
• Reviews and tracks renewal calendar for assigned customer base.
• Proactively identifies customer needs and concerns prior to the start of the 90 – day renewal time
• Configures and provides accurate renewal quotes to customers 90 days in advance of the contract
• Uses standard playbook for written communication when sending accurate renewal quote to each
• May at times provide support for renewal creation for the largest strategic customers for the

🎯 Requirements

• Education: Associate’s degree or equivalent
• 2+ years of Customer Success, Sales Development or Business Development Experience
• Prefer experience working for a B2B SaaS company or K12 Experience and/or Follett Destiny Library
• Track record of meeting or exceeding goals in an individually focused, quota carrying role.
• Experience in Account Renewal, Account Management or Customer Success in K12 industry is preferred
• The ability to understand and articulate each client's unique buying cycle, procurement stage and