Customer Success Specialist

📋 Description

• Guide customers through migration, onboarding, and training on a modern SaaS platform.
• Build trusted relationships as primary contact during migration and hypercare.
• Collaborate with Support, Product, Engineering, and Professional Services to resolve issues.
• Monitor adoption and proactively address questions and barriers.
• Deliver product training and create accessible documentation and resources.
• Represent customer feedback to improve processes and training materials.

🎯 Requirements

• Minimum 2 years in a customer-facing role (e.g., Customer Success, Account Management
• Experience supporting SaaS products, onboarding, migrations, or technology adoption.
• Strong understanding of customer success principles: adoption, value realization, retention.
• Experience delivering product training or supporting digital transformation is a plus.
• Familiarity with healthcare/health tech is a strong plus.
• Ability to learn complex software and explain concepts to non-technical users.

🎁 Benefits

• 1-year full-time employment contract.
• Fully remote work with flexibility and autonomy.
• Opportunity to contribute to a healthcare technology mission.
• Work within a fast-growing, international software organization.
• Competitive compensation and benefits package.
• Learning and professional development opportunities.