Customer Success Specialist

📋 Description

• Guide customers through migration journey from legacy systems to modern web platform.
• Lead onboarding sessions and customer training tailored to user needs.
• Communicate product value and new features to improve operations and outcomes.
• Monitor migration progress and address adoption barriers proactively.
• Deliver engaging training sessions and create documentation and learning resources.
• Track adoption indicators and provide additional support to maximize value.

🎯 Requirements

• Minimum 2 years in a customer-facing role (Customer Success, Account Management, Implementation
• Experience supporting SaaS products, onboarding, migrations, or adoption projects is highly
• Strong understanding of customer success principles: adoption, value realization, relationship
• Experience delivering product training and user documentation or supporting digital transformation
• Familiarity with healthcare, health technology, clinical workflows, or operational software
• Ability to learn complex software quickly and explain technical concepts to non-technical users.

🎁 Benefits

• 1-year full-time employment contract
• Fully remote working environment with flexibility and autonomy
• Opportunity to contribute to a healthcare technology mission
• Work within a fast-growing, international software organization
• Competitive compensation and benefits package
• Learning and professional development opportunities