Customer Success Specialist

📋 Description

• Serve as main contact for customer inboxes with fast, clear responses.
• Track renewals, prep docs, approvals, and renewal communications.
• Keep account records updated in Salesforce and tools.
• Monitor customer health signals and flag risks early.
• Collaborate with Support, Implementation, Sales, Product Education.
• Manage multiple accounts and priorities with attention to detail.

🎯 Requirements

• 2+ years in a customer-facing or operational role.
• Experience handling customer communications and inbox management.
• Familiarity with CRM (Salesforce preferred) and Google Workspace, Slack, Zoom.
• Comfortable working with customers across regions and time zones.
• Ability to work independently as part of a distributed, global team.
• Nice to Have: SaaS renewals experience; marketing/influencer workflows.

🎁 Benefits

• People: work with talented, collaborative teammates.
• Guidance: learning platform to help you succeed from day one.
• Surprise meal stipends: meals while working from home.
• Work/life harmony: 20 days vacation, holidays, wellness allowance, parental leave.
• Whole Health Package: medical, dental, vision, life, disability insurance, and more.
• Work from home stipend: set up home office or other perks.