Answer inbound customer calls from the customer call queue
Provide professional, accurate, and efficient responses to customer inquiries, escalating issues as
Maintain detailed notes of customer interactions in internal systems
Address loan payoff and insurance binder requests as needed
Appropriately escalate customer complaints received via inbound channels according to Caribou's
Monitor and manage customer inquiries via the inbound email queue

🎯 Requirements

Able to handle high-volume email and phone communications
Problem-solving mindset and a proactive approach to customer interactions
Strong sense of accountability and follow-through

🎁 Benefits

Competitive compensation: $23.50/hr
Eligible for annual performance-based Incentive
Equity options
401(k) retirement plan
Generous paid time off including Flexible Time Off (FTO) for all employees and 100% paid parental
Exceptional benefits including highly subsidized medical, dental, and vision plans, and fully

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