Customer Success Specialist

📋 Description

• Guide customers through migration journeys to modern SaaS platform.
• Lead onboarding sessions and training for varied user needs.
• Explain product value and new features to improve operations.
• Monitor migration progress and address adoption barriers early.
• Deliver engaging training and create user guides/resources.
• Track adoption metrics and provide additional support as needed.

🎯 Requirements

• Minimum 2 years in a customer-facing role (CS, AM, Implementation, Training, or PS).
• Experience with SaaS onboarding, migrations, or technology adoption projects.
• Strong CS principles: adoption, value realization, retention.
• Experience delivering product training or supporting digital transformation is a plus.
• Healthcare familiarity is a strong plus.
• Ability to explain complex software to non-technical users.

🎁 Benefits

• 1-year contract.
• Fully remote with flexibility and autonomy.
• Opportunity to contribute to healthcare tech mission.
• Work with a fast-growing international software org.
• Competitive compensation and benefits.
• Learning and development opportunities.