Customer Success Specialist

📋 Description

• Manage and grow a large pool of client relationships.
• Expand relationships to maximize retention and cross-sell.
• Perform outbound outreach (cold calls) to identify opportunities.
• Design multi-channel strategies to reach segments and create opportunities.
• Drive retention and cross-sell; define go-to-market strategies.
• Build stories and reports to show impact and alignment.

🎯 Requirements

• Bachelor’s degree, preferably in business or engineering
• Fluent in English and Ukrainian
• 2+ years in account management, sales, BD, or related
• Experience developing business cases, financial analyses, and modeling
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders

🎁 Benefits

• High-volume outbound experience, handling large outreach
• CRM platforms (Salesforce) and sales reporting
• Payments and ERP familiarity; invoicing and reconciliation tools
• Experience with international clients across industries
• B2B sales in a highly consultative approach
• Experience developing business cases and financial analysis