Customer Success Specialist

📋 Description

• Handle a high volume of inbound and outbound phone calls related to billing questions, insurance
• Deliver accurate, empathetic, and professional support on every interaction
• Research and resolve billing discrepancies, outstanding balances, and insurance claim issues in
• Navigate multiple platforms including Salesforce, TalkDesk, SonderMind Admin, and internal
• Accurately document all call interactions, resolutions, and follow-up actions in Salesforce
• Coordinate with internal billing and customer success teams to resolve escalated issues

🎯 Requirements

• 0 to 1+ years of experience in a customer-facing role (e.g., retail, hospitality, customer service
• Experience handling both inbound and outbound calls in a metric-driven environment
• Proven ability to navigate multiple platforms simultaneously while on a live call
• Excellent verbal and written communication skills with a professional, empathetic phone presence
• Must be available to work shifts between Monday–Friday, 7am–6pm MST

🎁 Benefits

• Flexible hybrid work
• PTO policy with a minimum of three weeks per year
• Free therapy coverage benefits
• Medical, Dental, and Vision coverage
• HSA with $1,100 company contribution
• FSA options