Customer Success Specialist

📋 Description

• Support client ops during acquisition pilots: set up companies and onboard hiring managers.
• Own full client account setup; coordinate with client and Malt's financing team.
• Conduct product demos for clients.
• Formalize client processes in Notion (knowledge management).
• Handover to global/enterprise/public/managed SMB admins.
• Empower client autonomy; educate on platform benefits.
• Partner with Sales account executive to foster collaboration.
• Scale processes; identify pain points; deploy automated solutions.

🎯 Requirements

• Experience: 3-5 years in CX, Operations, or Account Management.
• Tech Stack: comfortable in product-driven marketplace; strong CRM skills.
• Soft Skills: excellent communication, conflict resolution, stakeholder management.
• Operational Mindset: conducts client interviews and product demos.
• Languages: French and English native.

🎁 Benefits

• Hybrid remote policy: 3 days in-office / 2 days at home.
• 30 days annual leave.
• 1 month paid sabbatical after 3 years.
• Stock options for all Malters.
• Private health insurance (Bupa).
• Dog-friendly office in London.