Customer Success Specialist

📋 Description

• Manage a dedicated portfolio of current B2B customer accounts as their primary strategic point of
• Build strong, long-term relationships to drive consistent engagement, loyalty, and brand retention.
• Conduct regular account reviews and client check-ins to monitor account health and ensure customer
• Proactively identify and execute upsell and cross-sell opportunities within the existing client
• Understand client business needs and recommend relevant product expansions to increase overall
• Track revenue goals and consistently work toward engagement and expansion targets.

🎯 Requirements

• 2–4+ years of experience in B2B Customer Success, Account Management, or B2B Sales.
• Proven experience driving engagement and closing upsell and cross-sell opportunities within
• Experience managing multiple client accounts in a fast-paced environment.
• Experience managing escalated customer support issues (tickets).
• Previous experience in auto parts sales, automobile sales, or the aftermarket automotive industry
• Strong B2B relationship and account management skills.

🎁 Benefits

• Fully remote work (work from home)
• Opportunity to represent a globally recognized brand in the luxury automotive space
• Direct ownership over the health and growth of existing customer accounts