Customer Success Specialist

📋 Description

• Manages efficient customer and vendor onboarding, including portal setup, billing, and issue
• Ensures portal functionality and worker mobilisation.
• Provides prompt support for onboarding, features, and functionality queries.
• Communicates regularly with clients to promote platform use and educates them on features.
• Conducts training sessions.
• Manages renewals, collections, and retention strategies.

🎯 Requirements

• At least 3 years of experience in a customer service, customer success, or project implementation
• Strong exposure to B2B business models and stakeholder relationships.
• Systems agnostic — comfortable learning and working across multiple CRM, portal, and data platforms.
• Exposure to the IT or technology industry is highly regarded, though not essential.
• Demonstrated ability to manage complex customer onboarding and engagement processes.
• Proficiency in CRM tools, data analysis, and communication platforms.

🎁 Benefits

• Accessible and friendly office in Cebu IT Park
• Celebrate You - Anniversary gifts as early as your first work anniversary!
• Be Healthy - Wellbeing policy with a strong focus on whatever makes you feel good from the inside
• Work-Life Balance - Enjoy the right to disconnect with our 16 Paid Time Offs and 8 Compensatory
• Fuel Your Growth Journey - Unlocking your potential with a blend of in-person and online learning
• Get Rewarded and Recognized - Your impact to the business is seen and recognized through our