Customer Success Specialist

📋 Description

• Guide customers through migration journeys from legacy to modern SaaS platform.
• Lead onboarding sessions and customer training tailored to user needs.
• Show product value by illustrating how new features improve operations.
• Monitor migration progress and address adoption barriers proactively.
• Deliver engaging training, create accessible docs and learning resources.
• Track adoption indicators and provide extra support as needed.

🎯 Requirements

• Minimum 2 years in a customer-facing role (Customer Success, Account Management, Implementation
• Experience supporting SaaS products, onboarding, migrations, or adoption projects is highly
• Strong understanding of adoption, value realization, relationship management, and retention.
• Experience delivering product training or creating user documentation is an advantage.
• Familiarity with healthcare, health tech, clinical workflows, or operational software environments
• Ability to learn complex software quickly and explain concepts clearly to non-technical users.

🎁 Benefits

• 1-year full-time contract.
• Fully remote working environment with flexibility and autonomy.
• Opportunity to contribute to a healthcare tech mission.
• Work within a fast-growing, international software organization.
• Competitive compensation and benefits package.
• Learning and professional development opportunities.