Customer Success Specialist EU, Mandarin Speaking

📋 Description

• Provide day-to-day support to the Account Management Team to meet performance targets.
• Coordinate delivery dates; handle complaints, returns, and reships; manage orders.
• Communicate and coordinate with internal and external stakeholders to meet requirements.
• Serve as escalation contact for platform partners; ensure timely issue resolution.
• Identify process gaps and help implement initiatives to improve service quality.

🎯 Requirements

• Experience in strategic operations, outbound/inbound transportation, fulfillment.
• Fluent in Mandarin and English (spoken and written) to engage partners.
• Collaborate cross-functionally to drive results and accountability.
• Identify business opportunities and drive initiatives to improve performance.
• Attention to detail and analytical skills to inform decisions.
• Thrive in a fast-paced environment; stay organized and manage multiple priorities.