Customer Success Specialist

📋 Description

• Guide customers through migration journey from legacy systems to a modern web-based platform.
• Lead onboarding sessions and customer training activities.
• Communicate product value and how new features improve operations.
• Monitor customer progress and address adoption barriers.
• Deliver product training sessions and create accessible docs and resources.
• Track customer adoption and provide additional support when needed.

🎯 Requirements

• Minimum 2 years of experience in a customer-facing role (Customer Success, Account Management
• Experience supporting SaaS products, onboarding, migrations, or technology adoption projects.
• Strong understanding of customer success principles: adoption, value realization, relationship
• Experience delivering product training and creating user documentation is an advantage.
• Familiarity with healthcare, health tech, clinical workflows, or operational software environments
• Ability to learn complex software and explain concepts clearly to non-technical users.

🎁 Benefits

• 1-year full-time contract.
• Fully remote working environment with flexibility and autonomy.
• Opportunity to contribute to a meaningful healthcare technology mission.
• Chance to work within a fast-growing, international software organization.
• Competitive compensation and benefits package.
• Learning and professional development opportunities.