Customer Success Specialist (French Speaking)

📋 Description

• Lead engagement sessions that connect customer goals to measurable value and improved learning
• Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and
• Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer
• Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and
• Translate customer feedback into insights for Product and internal teams to support improvements
• Help refine and expand the pooled model by testing new processes, sharing observations, and

🎯 Requirements

• Full business-level proficiency in French, both written and spoken.
• Experience of 1+ years in customer success, account management, sales, or another customer-facing
• Demonstrated ability to think critically, solve problems in ambiguous situations, and guide
• Analytical and data-driven mindset with experience using metrics to identify trends, risks, and
• Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust
• Demonstrated organizational habits, attention to detail, and a consistent approach to documentation