Customer Success Specialist Intern

📋 Description

• Assist in developing and validating Tier 1 product troubleshooting workflows and scripts
• Support creation and updating of knowledge base articles, troubleshooting flowcharts, and job aids
• Help implement structured troubleshooting sequences (symptom confirmation, root cause narrowing)
• Support chatbot content by validating logic paths, escalation rules, and resolution criteria
• Ensure all customer-facing guidance follows governance requirements, safety boundaries, and approved documentation
• Assist with documentation review, version control, and updates tied to product changes or recurring issues

🎯 Requirements

• Foundational computer science knowledge
• Strong attention to detail and ability to follow structured processes and governance guidelines
• Strong communication skills
• Basic analytical and problem-solving skills, with interest in workflow design or systems logic
• Ability to work independently while collaborating with cross functional teams
• Willingness to learn and operate within regulated, compliance-driven environment