Customer Success Specialist, Mandarin and English Speaking

📋 Description

• Onboard and train new clients to understand their logistics needs.
• Manage client relationships with regular meetings and reviews.
• Serve as primary contact for client issues and quick resolutions.
• Monitor KPIs like delivery times, accuracy, and inventory.
• Ensure client contracts and SLAs are up to date.
• Coordinate with operations to resolve problems and ensure smooth service.

🎯 Requirements

• 2+ years in customer success, account management, or logistics.
• Experience in 3PL, e-commerce, fulfillment, or retail.
• Bachelor’s degree or equivalent in business or a related field.
• Experience with global customers and international markets.
• Fluent in English and Mandarin.
• Strong communication and problem-solving skills.