Customer Success Specialist (Morning Schedule)

📋 Description

• Deliver high-quality, personalized support to customers via email, phone, and other channels.
• Build strong relationships by understanding needs and engagement patterns.
• Promote campaigns, tournaments, loyalty programs to boost participation.
• Conduct customer interviews and collect feedback to improve products and services.
• Support retention by encouraging loyalty and helping users progress to higher-value segments.
• Handle objections professionally and guide customers through their journey.

🎯 Requirements

• Fluent written and spoken English with excellent communication.
• Experience in customer success, support, account management, or similar.
• Strong interpersonal skills and ability to build trust.
• Proven ability to resolve issues empathetically and deliver solutions.
• Sales-oriented mindset to identify needs and promote relevant offerings.
• Excellent organizational and time management; multi-tasking ability.

🎁 Benefits

• Fully remote full-time position with flexibility to work from Europe.
• Competitive compensation based on experience.
• 20 paid vacation days, public holidays, and paid sick leave.
• Private health insurance, including mental health support.
• Monthly flexible benefits budget for hobbies, wellness, or personal interests.
• Learning and development budget with training and courses.