Customer Success Specialist (Morning Schedule)

📋 Description

• Deliver high-quality, personalized support to customers through email, phone, and other
• Build strong customer relationships by understanding individual needs, preferences, and engagement
• Promote campaigns, tournaments, loyalty programs, and other customer engagement initiatives to
• Conduct customer interviews and collect feedback to identify opportunities for improving products
• Support retention initiatives by encouraging customer loyalty and helping users progress to
• Handle customer objections professionally, resolve inquiries efficiently, and provide guidance

🎯 Requirements

• Fluent written and spoken English with excellent verbal and written communication skills.
• Previous experience in customer success, customer support, account management, or a similar
• Strong interpersonal skills with the ability to build trust and maintain positive customer
• Proven ability to handle customer objections, resolve issues, and deliver solutions in a
• Sales-oriented mindset with the ability to identify customer needs and promote relevant products or
• Excellent organizational and time management skills, with the ability to manage multiple priorities

🎁 Benefits

• Fully remote full-time position with the flexibility to work from Europe.
• Competitive compensation package based on experience and qualifications.
• 20 paid vacation days, public holidays, and paid sick leave.
• Comprehensive private health insurance, including mental health support.
• Monthly flexible benefits budget for hobbies, sports, wellness, or personal interests.
• Dedicated learning and development budget, including professional training, workshops, language