Customer Success Specialist (Morning Schedule)

📋 Description

• Deliver high-quality, personalized support via email, phone, and channels
• Build strong relationships by understanding needs and preferences
• Promote campaigns, tournaments, loyalty programs to boost participation
• Conduct interviews and collect feedback to improve products/services
• Support retention by guiding users to higher-value segments
• Handle objections and resolve inquiries along the customer journey

🎯 Requirements

• Fluent English, excellent written and spoken communication
• Experience in customer success/support/account management
• Strong interpersonal skills to build trust with customers
• Proven ability to handle objections and deliver solutions
• Sales-oriented mindset to identify needs and promote offerings
• Organizational and time-management skills; multi-tasking capabilities

🎁 Benefits

• Fully remote full-time with Europe flexibility
• Competitive compensation based on experience
• 20 vacation days, holidays, paid sick leave
• Comprehensive private health insurance incl. mental health
• Monthly flexible benefits budget for hobbies and wellness
• Learning and development budget with training/resources