Customer Success Specialist (Morning Schedule)

📋 Description

• Deliver high-quality, personalized support to customers via email, phone, and other channels.
• Build strong relationships by understanding needs and engagement patterns.
• Promote campaigns, tournaments, loyalty programs to boost participation and satisfaction.
• Conduct interviews and collect feedback to improve products and services.
• Support retention by encouraging loyalty and advancing users to higher-value segments.
• Handle objections, resolve inquiries, and guide customers through the journey.

🎯 Requirements

• Fluent written and spoken English with excellent communication skills.
• Experience in customer success/support, account management, or similar role.
• Strong interpersonal skills to build trust with customers.
• Proven ability to resolve issues empathetically and professionally.
• Sales-oriented mindset to identify needs and promote relevant offerings.
• Organized with strong time management to handle multiple priorities.

🎁 Benefits

• Fully remote full-time position with flexibility to work from Europe.
• Competitive compensation package based on experience.
• 20 paid vacation days, holidays, and paid sick leave.
• Private health insurance including mental health support.
• Monthly flexible benefits budget for hobbies, wellness, or personal interests.
• Learning and development budget for training and courses.