Customer Success Specialist (Morning Schedule)

📋 Description

• Deliver high-quality, personalized support to customers through email, phone, and other channels.
• Build strong relationships by understanding needs and engagement patterns.
• Promote campaigns, tournaments, and loyalty programs to boost participation.
• Conduct interviews and collect feedback to improve products and services.
• Support retention by guiding users to higher-value segments.
• Handle objections and resolve inquiries throughout the customer journey.

🎯 Requirements

• Fluent written and spoken English with excellent communication skills.
• Experience in customer success, support, or similar roles.
• Strong interpersonal skills and ability to build trust.
• Ability to handle objections and deliver empathetic solutions.
• Sales-oriented mindset to identify needs and promote offerings.
• Organizational and time-management skills to manage priorities.

🎁 Benefits

• Fully remote full-time position with flexibility to work from Europe.
• Competitive compensation based on experience.
• 20 paid vacation days, holidays, and sick leave.
• Private health insurance including mental health support.
• Monthly benefits budget for hobbies, wellness, or interests.
• Learning and development budget with training and courses.