Customer Success Specialist (Morning Schedule)

📋 Description

• Deliver high-quality, personalized support via email, phone, and other channels.
• Build relationships by understanding customer needs and engagement.
• Promote campaigns, tournaments, loyalty programs to boost participation.
• Conduct interviews and collect feedback to improve products and UX.
• Support retention by driving loyalty and higher-value segments.
• Guide customers through the journey and resolve inquiries.

🎯 Requirements

• Fluent written and spoken English with strong communication.
• Experience in customer success, support, or account management.
• Strong interpersonal skills to build trust with customers.
• Proven ability to handle objections and resolve issues empathetically.
• Sales-oriented mindset to identify needs and promote offers.
• Organizational skills to manage priorities and deadlines.

🎁 Benefits

• Fully remote full-time role with Europe flexibility.
• Competitive compensation based on experience.
• 20 paid vacation days + holidays and sick leave.
• Private health insurance including mental health support.
• Monthly benefits budget for hobbies and wellness.
• Learning and development budget with training and courses.