Customer Success Specialist (Morning Schedule)

📋 Description

• Deliver high-quality, personalized support via email, phone, and channels.
• Build strong relationships by understanding needs and engagement.
• Promote campaigns, loyalty programs, and engagement initiatives.
• Collect feedback to improve products and user experience.
• Support retention by fostering loyalty and progression to higher-value segments.
• Handle objections professionally and guide customers along journey.

🎯 Requirements

• Fluent English written and spoken with excellent communication.
• Experience in customer success/support or similar role.
• Strong interpersonal skills to build trust with customers.
• Ability to handle objections and resolve issues empathetically.
• Sales-oriented mindset to identify needs and promote offers.
• Excellent organization and time management; multitask and meet deadlines.

🎁 Benefits

• Fully remote full-time with Europe-wide flexibility.
• Competitive compensation based on experience.
• 20 paid vacation days, holidays, and sick leave.
• Comprehensive private health insurance including mental health.
• Monthly benefits budget for hobbies and wellness.
• Dedicated learning and development budget and resources.