Customer Success Specialist, SMB

📋 Description

• Support our customers in the SMB segment as a product expert to drive adoption and enable them to
• Manage customer touch points with automated processes and innovative approaches
• Host customer webinars and facilitate customer collaboration
• Align with the Customer Success organization to support initiatives to grow and expand existing
• Evaluate health and assess risk for your book of business
• Partner with our Customer Support team to manage escalations requiring more strategic oversight

🎯 Requirements

• 2+ years' experience in customer success management or account management
• Experience in a Saas or Tech environment strongly preferred
• Salesforce or Hubspot experience preferred
• Strong organization and time management skills with ability to prioritize
• Comfort level managing a large volume of accounts
• Outstanding verbal and written communication skills

🎁 Benefits

• Competitive Base Salary
• Annual Company Bonus
• 100% Employer-Paid Medical, Dental, and Vision Coverage
• Parental Leave Program
• Christmas Bonus (Aguinaldo)
• Generous Vacation and Holiday Policy