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Customer Success Strategy & Operations Manager

Hybrid

Operations

Added

22 days ago

Location

🌍 North America

Type

Full time

Salary

Salary not provided

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Related skills

data analysis customer success dashboards kpis operations

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📋 Description

Establish key metrics and compensation models for the ADM org
Evaluate performance, drivers and trends; guide action plans
Build and optimize headcount and capacity models
Build segmentation modeling to support revenue growth
Operationalize health scores, maturity models and playbooks
Create dashboards surfacing KPIs for fast action

🎯 Requirements

Experience in Customer Strategy and Operations; CS or AM focus preferred
Builder mindset; comfortable launching and iterating
Strong analytical and modeling skillset
Strong operations mindset; capacity modeling, staffing, planning
Experience with CS frameworks such as health scores and maturity models
Excellent stakeholder management across levels and audiences

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