Customer Success Strategy & Operations, Sr. Manager

📋 Description

• Architect AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy
• Collaborate with AMER post-sales leadership to scale operations and hit churn and expansion targets.
• Act as a senior change agent, introducing new tools, technologies, and methodologies.
• Lead cross-functional projects bridging global strategy and local AMER execution.

🎯 Requirements

• 8+ years in Revenue/Business Ops, CS Ops, or analytical strategic roles (B2B SaaS preferred).
• Systems thinker and diagnostician with proven scalable process design.
• Executive presence; trusted advisor to VP/SVP leadership.
• Deep forecasting, pipeline management, and GTM modeling expertise.
• Technical acumen with CRM/CS platforms (Salesforce, Gainsight) and automation.
• Operational agility to manage multiple complex work streams in a global matrix.

🎁 Benefits

• Commitment to diversity, equity, inclusion and belonging (DEIB).
• Winning culture with emphasis on development and rewards.
• Role offers a meaningful opportunity to influence GTM strategy and outcomes.