Customer Success Strategy & Operations, Sr. Manager

📋 Description

• Architect AMER-wide CS ops and GTM field ops model.
• Partner with CS leadership to drive post-sales growth.
• Translate data into executive-level strategy and actions.
• Lead cross-functional, complex programs across regions.
• Act as trusted advisor to VP/SVP leadership.

🎯 Requirements

• 8+ years in Revenue/Business Ops or analytics roles.
• Experience in fast-paced B2B SaaS environments.
• Systems thinker with process design expertise.
• Executive presence and stakeholder management.
• Deep forecasting, health scoring, pipeline modeling.
• CRM/CS tools expertise (Salesforce, Gainsight).

🎁 Benefits

• Base Salary Range: $154,000 — $209,000 USD