CUSTOMER SUCCESS & SUPPORT SPECIALIST (B2B) - Brazil

📋 Description

• Manage high-volume customer inquiries via email, live chat, and ticketing platforms.
• Respond to customer requests professionally, accurately, within SLA targets.
• Prioritize cases based on urgency, business impact, and operational requirements.
• Own customer cases from initial contact through final resolution.
• Keep clients proactively informed throughout the resolution process.
• Manage multiple customer conversations while maintaining service quality and accuracy.

🎯 Requirements

• 3+ years of experience in customer-facing roles.
• Experience supporting high-volume customer interactions via email, live chat, and ticket management.
• Experience using CRM platforms such as HubSpot, Salesforce, Zoho, Microsoft Dynamics, or Pipedrive.
• Experience using ticket management platforms such as Zendesk, Intercom, Freshdesk, ServiceNow, Jira Service Management, or similar.
• Strong written and verbal English communication skills; Live chat support experience.
• Proficiency with Google Workspace, Slack, Microsoft Office, and other business tools.