Customer Success Systems Administrator

📋 Description

• Serve as a primary administrator and subject matter expert for Gainsight
• Ensure platform stability, scalability, governance, and adherence to best practices
• Configure and optimize Gainsight Rules Engine, Success Plans, CTAs and Playbooks, Lifecycle
• Partner with Dynamics administrators and Business Systems teams to maintain data integrity and
• Manage system enhancements, testing, documentation, and release processes
• Administer and continuously evolve customer health score methodologies

🎯 Requirements

• 3+ years of hands-on Gainsight administration experience in a SaaS environment
• Demonstrated expertise with Gainsight Rules Engine, Health Scores and Scorecards, CTAs and
• Experience supporting Customer Success, Technical Account Management, Renewals, or Customer
• Strong analytical and problem-solving skills with the ability to translate business goals into
• Experience managing multiple projects simultaneously in a fast-paced environment
• Excellent communication and stakeholder management skills

🎁 Benefits

• Comprehensive benefits (medical, dental, vision)
• 401(k) with match
• Unlimited PTO
• Bonuses, commissions, or equity (RSUs) depending on role