Customer Success Systems Administrator

📋 Description

• Primary administrator and subject matter expert for Gainsight
• Ensure platform stability, scalability, governance, and adherence to best practices
• Configure and optimize Rules Engine, Success Plans, CTAs and Playbooks, Lifecycle Management
• Partner with Dynamics administrators and Business Systems teams to maintain data integrity and
• Manage system enhancements, testing, documentation, and release processes
• Administer and continuously evolve customer health score methodologies

🎯 Requirements

• 3+ years of hands-on Gainsight administration experience in a SaaS environment
• Expertise with Rules Engine, Health Scores and Scorecards, CTAs and Playbooks, Success Plans
• Experience supporting Customer Success, Technical Account Management, Renewals, or Customer
• Strong analytical and problem-solving skills
• Ability to translate business goals into scalable system solutions
• Experience managing multiple projects simultaneously

🎁 Benefits

• Medical, dental, and vision insurance
• 401(k) with match
• Unlimited PTO
• Bonus, commissions, or equity (RSUs) depending on role