Customer Success Systems & Operations Manager

📋 Description

• Own ongoing optimization of CS tech ecosystem via process improvements and automation.
• Partner with CS Leadership to improve lifecycle onboarding through renewal.
• Support ChurnZero implementation with requirements, configuration, testing.
• Become long-term owner/administrator of ChurnZero after rollout.
• Build health scores, playbooks, journeys, alerts, automation, and reports.
• Manage renewal forecasting, pipeline hygiene, and exec reporting.

🎯 Requirements

• 4+ years in CS Ops, Revenue Ops, Sales Ops, or similar SaaS roles.
• Strong Salesforce architecture, reporting, automation, and lifecycle mgmt.
• Experience with renewal forecasting, retention reporting, and RevOps.
• Experience with Salesforce CPQ and Conga for renewals and quoting.
• Implemented/admin CS platforms like ChurnZero, Gainsight, Totango, Planhat.
• Able to translate business needs into scalable processes; strong docs.

🎁 Benefits

• Remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues in-person and virtually.
• Contribute to nonprofits and educational institutions you care about.
• 401k match of up to 3%.