Customer Success Team Lead

📋 Description

• Lead and manage a team of Customer Success Executives listing cars for sale.
• Drive the team to meet daily and weekly volume and conversion targets.
• Provide coaching, mentoring and ongoing support.
• Monitor team performance against key metrics and identify improvements.
• Manage the team pipeline, balancing workload, opportunities and SLAs.
• Recruit, train and onboard new team members.

🎯 Requirements

• Proven experience leading a team in outbound sales, CS or service.
• Experience managing performance in a target-driven environment.
• Excellent communication, interpersonal and coaching skills.
• Strong analytical and problem-solving abilities with data analysis experience.
• Experience using CRM systems and other relevant software.
• Hybrid working with at least three days per week in the office.

🎁 Benefits

• Competitive compensation package
• 28 days holiday plus bank holidays, up to 35 with service
• Employee-friendly share options
• Pension scheme via Royal London up to 5% company contribution
• Vitality private healthcare insurance
• Life Assurance - 4x annual salary