Customer Success Team Lead, Enterprise

📋 Description

• Lead and develop a team of Client Success Partners for enterprise customers
• Set performance expectations, monitor KPIs, and mentor staff
• Oversee health and performance of enterprise accounts
• Establish best practices for customer health and Salesforce workflows
• Monitor team and account-level performance metrics and provide insights
• Drive retention and expansion across enterprise child accounts

🎯 Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• 3–5+ years in customer success or client-facing roles, with 1–2 years in leadership
• Proven ability to lead and develop high-performing teams
• Comfortable using Salesforce to drive decisions
• Excellent verbal and written communication skills
• Strong interpersonal and strategic, problem-solving mindset

🎁 Benefits

• Professional development and growth opportunities
• A collaborative and supportive work environment
• The chance to make a significant impact on our enterprise clients
• Competitive benefits package
• Opportunity to work with a dynamic and innovative team in a rapidly growing industry