Amenitiz

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Customer Success Team Lead (Long Tail)

Added

16 days ago

Location

🇪🇸 Barcelona

Type

Full time

Salary

Salary not provided

Related skills

data analysis revenue operations saas churn reduction cohort analysis

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Lead and coach a 5-person CS team (Tier 3)
Drive proactive, data-driven churn prevention
Own Net Revenue Retention targets for Tier 3
Monitor customer health signals and NPS
Conduct regular 1:1s and coaching
Design and optimize scalable CS processes; partner with Revenue Operations

🎯 Requirements

5+ years in customer-facing roles; 2-3 years in people management
Proven retention success in B2B SaaS; reduce churn; improve NRR
Experience designing and optimizing CS processes/workflows
Strong analytical skills: customer health data, cohorts, churn metrics
Excellent communication, coaching, stakeholder mgmt; lead teams
Fluency in French and English written and spoken

🎁 Benefits

Competitive salary + performance bonus
Stock options with back-loaded vesting
Comprehensive health insurance
On-demand salary access
Career path with clear KPIs
Flexible benefits including meals, childcare, transport, and training

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