Customer Support Administrator

📋 Description

• Email & Queue Management: Monitor high-volume support inboxes, triage urgent tickets, and send
• Issue Investigation: Look into customer accounts, trace transaction or service histories, and
• Record Keeping & Documentation: Maintain clean customer records, log ticket updates accurately
• Escalations & Follow-Through: Take direct ownership of escalated inquiries and coordinate
• Work closely with the local Pune team and colleagues based in the UK to ensure seamless operational

🎯 Requirements

• At least 1 year of experience in customer service, administration, or customer support: Prior
• Strong organizational skills and attention to detail: Consistent accuracy in entering data
• Capacity to investigate missing information, balance multiple tasks during peak hours, and meet
• Willingness to take initiative on follow-ups, support team members when queues are heavy, and
• Ability to draft clear, polite, and grammatically correct email correspondence with international
• Excellent written and spoken English.

🎁 Benefits

• Solve real customer problems; see your impact; accelerate your career; work with talented people in
• Equal opportunity employer