Customer Support Advisor – BetMGM

📋 Description

• Provide award-winning standard service across all contact channels through all communication
• Utilise company marketing projects and the 'Sales through Service' mentality to improve customer
• Ensure familiarity with all marketing projects and up-to-date customer support tasks and processes.
• Escalate any issues that would affect the customer experience.
• Provide first time resolution to customer contacts, taking into account the commercial value of
• Maintain a Quality & Assurance score that meets department measurement for each period outlined

🎯 Requirements

• Contact Centre and Customer Service Experience – an advantage
• A flexible approach to work schedules and shift patterns
• Confidence to work with customers through a variety of communication methods including voice, email
• 1+ years of experience handling support requests from a variety of different channels.

🎁 Benefits

• 26 days annual leave (including sick pay) and 22 public holidays.
• Wellbeing and development days.
• Private healthcare for you and a dependant.
• A stake in our success through our ShareSave scheme.