Customer Support Advocate, Employees

📋 Description

• Manage inbound inquiries from employees via phone, email, or chat
• Provide expert support across Justworks' product offerings
• Assist employees with eligibility and enrollment in benefits and perks
• Resolve inquiries about paycheck, time & attendance, tax withholdings
• Maintain product expertise and be the go-to resource for customers
• Manage open cases in our CRM to resolve inquiries quickly and inform customers

🎯 Requirements

• 4 years minimum professional experience in customer service, preferably B2B SaaS
• Strong customer service instincts; handle challenging situations empathetically
• Passion for delighting customers and helping people
• Strong written and verbal communication with acute attention to detail
• Aptitude for learning new products and explaining them clearly
• Experience in SaaS, HR, payroll, PEOs, or health benefits a plus; Spanish a plus

🎁 Benefits

• Paid training from 9am-6pm EST for ~4 weeks before starting shift
• Shift schedule Monday-Friday, 7am-4pm EST
• Remote and hybrid work options
• Wellness program offerings and company retreats
• Total Rewards information available on the Justworks careers site