Customer Support Advocate (Honduras)

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer support saas intercom zendesk b2b
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๐Ÿ“‹ Description

  • Provide timely, high-quality support to our members across multiple channels including live chat
  • Leverage a strong understanding of Forma's internal tools and knowledge resources to quickly
  • Guide members with thoughtful recommendations using deep knowledge of Forma's products and services.
  • Represent the voice of the customer by identifying trends, sharing insights, and surfacing
  • Proactively identify potential issues, process gaps, or recurring member challenges and escalate or
  • Maintain clear, efficient communication across member touchpoints, ensuring members feel informed

๐ŸŽฏ Requirements

  • 2+ years of experience in customer or product support within an omnichannel environment (chat
  • 1+ years of experience supporting a B2B and/or B2C SaaS product.
  • Strong problem-solving skills with the ability to learn quickly, navigate ambiguity, and make sound
  • Highly proactive mindset with natural inclination to identify improvements, anticipate needs, and
  • Adaptable and resilient in dynamic environments.
  • Exceptional written and verbal communication skills, with the ability to explain complex

๐ŸŽ Benefits

  • Remote-first working environment
  • MacBook
  • $100 USD/mo - BeWell funds
  • $300 USD - One time subsidy to build your home office
  • $2000 USD/year - BeHealthy funds
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