Customer Support Agent

📋 Description

• Handle inquiries across chat, email, and phone with care
• Resolve accounts, purchases and tech issues with positivity
• Collaborate with specialized teams on complex cases
• Document feedback and identify trends to improve products
• Meet performance goals while maintaining a human touch
• Learn new tools and mentor teammates

🎯 Requirements

• Customer support experience (online gambling or social casino)
• Clear, empathetic communication and strong problem solving
• Multitask across systems with attention to detail
• Flexible schedule including evenings and weekends
• Independent yet collaborative team player
• Resilient and patient with frustrated customers

🎁 Benefits

• Growth with clear career pathways
• Ego-free culture where ideas matter
• Real ownership and direct impact
• Recognition for contributions
• Flexible work style to support global players
• Global impact on player experiences